Conversational speech depends on dialogue context and the listener's immediately preceding behavior. We propose ReACT-TTS, a two-stage framework that uses a one-second pre-response listener facial sequence to plan the next utterance's emotion and prosody before speech realization. On a strict dyadic MELD protocol, Temporal conditioning yields higher mean macro-F1 and VAD concordance than Text-only across ten seeds, while accuracy remains essentially unchanged. Ablations show that temporal modeling performs best among the visual variants and that an explicit early-to-late difference is unnecessary; correct listener reactions also outperform cyclic mismatches on average. In a contextual-appropriateness study with 20 speech researchers, 76% of judgments prefer Temporal, 9% Text-only, and 15% report no preference. We further connect the predicted response style to a Grad-TTS backbone for end-to-end speech realization. Overall, the results support pre-response listener dynamics as complementary cues for conversational response planning. The source code is available at this https URL.
https://arxiv.org/abs/2609.21683
We define OmniVChat (Omni Video Chat) as the task of native audio-visual dialogue between a user and an omni model. In OmniVChat, omni models directly and simultaneously receive audio and video from a user and return text. The user's query is embedded in the audio and video, without a separate text question, external captioning, or speech recognition. Direct audio-visual input reduces external latency and computation while preserving perceptual cues. However, research on OmniVChat faces two constraints: data availability and evaluation. Recordings of people using their own devices are scarce. Furthermore, a good reply often needs to account for the user's surroundings, facial expressions, and nearby objects, and such responses can be expressed in many different ways, making keyword matching unreliable for evaluating reply quality. Recent progress in agent systems and video generation makes generation for comprehension viable, which means using synthesized dialogues for training and evaluation. Therefore, we present OmniVChat-Studio, a multi-agent data engine for synthesizing single- and multi-turn audio-visual dialogues. We use synthesized dialogues to build OmniVChat-Bench, an evaluation benchmark that evaluates omni models' basic dialogue abilities across five ability categories. We also present OmniVChat-RL, a reinforcement learning reward design that jointly targets reply correctness, efficiency, and style in OmniVChat. Training Qwen3-Omni-Instruct with OmniVChat-RL on synthesized dialogues improves its performance on both OmniVChat-Bench and the human-recorded OmniVChat-Bench-Human. These gains validate the reward design and show transfer to real-world dialogues in training and evaluation.
https://arxiv.org/abs/2609.21465
Conversational AI systems produce fluent, socially appropriate responses, yet whether they participate in cooperative communication or merely simulate its surface forms remains unclear - a question central to how these systems are evaluated, trusted, and designed. This study investigates how morality, politeness, and alignment - three dimensions central to cooperative dialogue - function in human-AI interaction compared to human-human conversation. We analyze 15,881 human-ChatGPT and 10,784 human-human multi-turn dialogues, using mixed-effects models to identify which features predict turn-to-turn alignment. We observe a consistent dissociation: AI produces the surface features of cooperative communication without the underlying social architecture. Moral output appears preconfigured rather than negotiated; warmth is generated without face sensitivity; linguistic convergence declines persistently. Most strikingly, the cooperative mechanisms themselves reverse direction: hedging and softening associated with greater accommodation between humans are associated with reduced alignment when produced by AI, and purity framing associated with human divergence coincides with users converging toward the AI. Agency - giving users room to shape the exchange - is the most consistent predictor of alignment across both interaction types, while lower moral assertiveness in more recent models is not accompanied by better cooperation. Together these patterns suggest that AI reproduces the surface of cooperation without the mutual adaptation that grounds it between humans - and, more surprisingly, that mechanisms sustaining human accommodation can run in reverse with AI, suggesting a turn-level view may be insufficient for interaction-level success.
https://arxiv.org/abs/2609.21401
Natural audio-visual interaction is emerging as an important interface for AI assistants, allowing users to communicate through speech and vision rather than carefully composed text prompts. However, existing benchmarks of interactive capabilities still focus primarily on response quality, leaving a more fundamental question underexplored: can a model correctly infer the user's underlying demand from complex multimodal interaction? Real-world user demands are often underspecified in speech and must be inferred from multimodal cues and dialogue history. This inference is further complicated by ambiguous or disfluent expression and noisy acoustic environments. Conversely, request-like speech may not constitute a demand to the assistant, leading to false triggers. We establish Omni Demand Understanding (ODU) as a distinct multimodal contextual inference problem: given an interaction stream, a model must detect whether a user demand is present and infer intent from multimodal and conversational context. ODU evaluates this capability along five dimensions, covering both single-turn and multi-turn interactions. We construct ODU-Bench using a challenge-driven taxonomy, taxonomy-guided agentic video generation, and human-recorded interactions, followed by media-grounded annotation and human verification. We evaluate 14 native MLLMs. Even the strongest, Gemini 3.1 Pro, recovers only 44.7% of key information that must be inferred from visual, acoustic, or conversational context. Moreover, 11 of the 14 models exhibit false-trigger rates above 50% on non-demand scenarios. These results reveal a systematic capability gap in current MLLMs' ability to infer contextual user demands. We hope ODU can establish the evaluation of a previously underexplored yet essential capability in multimodal interaction: correctly understanding user demands before generating an appropriate response.
https://arxiv.org/abs/2609.21392
AI productivity is often measured by task completion time, economic value, or improvements in outcome quality. However, these measures usually treat collaboration as a black box where they capture what output was produced, but not the interaction cost required to produce it. Motivated by economics literature, we introduce a productivity-oriented framework for evaluating human-AI collaboration as outcome quality relative to interaction cost. Across two datasets spanning four tasks, we show that: (1) sessions with identical quality ratings can differ by up to 70 times in interaction cost; (2) quality-cost relationships vary by task, with some tasks rewarding extended interaction and others favoring fast convergence; (3) subjective user ratings are not reliable substitutes for productivity; and (4) productive sessions are characterized by agents probing earlier and users spending less effort repairing the interaction. By distinguishing productive success from costly success, our framework makes interactional cost visible and shows how dialogue analysis can inform the evaluation and design of AI systems.
https://arxiv.org/abs/2609.21117
Understanding humans over long horizons requires agents to infer not only what people need in the moment, but also how routines form, why they repeat, and when they change. We introduce SimLife, a scalable platform for simulating long-term household life with rich visual observations, ground-truth action logs, and synthetic dialogues with audio. Built on SimLife, SimLife-BP evaluates long-context pattern understanding: the ability to infer latent behavioral rules from weeks or months of everyday observations. The benchmark contains 106 episodes averaging 15.49 hours and 38.57 in-game days, and 1,439 question-answer pairs. Each task probes direct, counterfactual, noisy, and inverse reasoning under different levels of rule hints. Evaluating frontier models and architectures, we find that current models often achieve surface-level prediction without comprehensive rule understanding, rely on frequency-based heuristics rather than if-then reasoning over evidence, and struggle to adapt when behavioral patterns change. These findings suggest that long-context pattern understanding remains a major bottleneck for future embodied agents, while SimLife opens a broader space for studying memory, personalization, adaptation, and long-horizon planning in everyday human-AI interaction.
https://arxiv.org/abs/2609.19610
Robots that follow natural-language instructions in everyday indoor environments must act on incomplete human utterances. Instructions often omit essential information, such as the identity of an out-of-view object, an intended destination, or the user's goal. Existing datasets contain little real-world situated dialogue and provide few practice-grounded criteria for deciding when a robot should act, confirm, clarify, or refuse. We retrospectively analyze a pilot Wizard-of-Oz study in which five participants performed everyday indoor tasks, including door opening, drawer opening, feeding, drinking, and cleaning, with a wheelchair-mounted mobile manipulator while the wizard responded without a formal communication policy. This preserved authentic user behavior but produced inconsistent robot-side decisions, motivating an explicit decision scheme. From 40 episodes, we derived a hierarchical taxonomy of six response modes (ANSWER, REPORT_DONE, REFUSE, CONFIRM, CLARIFY, ACT) and four ambiguity types (intent, referential, spatial, intelligibility). Two human annotators and an AI annotator applied the scheme to the pilot data. Clean-label rates were 91% and 89%, and Cohen's ranged from 0.72 to 0.95 across decision-point, mode, and ambiguity levels for both human-human and human-AI comparisons. Fine-tuning LLaVA-1.6-7B on taxonomy-derived labels for ACT and CLARIFY indicates the feasibility of training vision-language models using annotations from our taxonomy. Remaining boundary cases in decision-point identification and REPORT_DONE motivate a constrained protocol for more consistent dialogue collection.
https://arxiv.org/abs/2609.19447
Natural turn-taking in full-duplex voice interaction requires determining from partial speech whether a pause reflects hesitation or a completed conversational intent. Acoustic voice activity detection lacks this semantic information, while cascaded ASR-based endpointing introduces transcription dependence and additional processing stages. We formulate semantic endpoint detection as a causal audio-language reasoning task and introduce FD-VAD, an ASR-free streaming endpointer that maps bounded causal audio windows directly to Continue/Stop decisions. FD-VAD combines a frozen speech encoder with a lightweight modality adapter and a parameter-efficiently adapted language model, using a last-chunk training objective for streaming inference. We further introduce confidence-gated endpoint commitment to control interruption versus delay and boundary-focused hard-negative sampling to improve decisions around ambiguous turn boundaries. Across in-domain and conversational evaluations, FD-VAD outperforms strong streaming and non-streaming semantic turn classifiers, and achieves the highest EOT recall among qualifying systems on TurnBench dev set $0.853$ (at FP<=0.10) in a zero-shot setting. These results show that semantic endpointing can be performed directly from streaming audio without intermediate ASR or dialogue state tracking.
https://arxiv.org/abs/2609.35791
A game character should not have to reread its entire life before every conversation. For locally deployed language-model characters, however, revising a few memories can invalidate a long reusable prefix. The resulting preparation cost competes with both foreground dialogue and the maintenance of other characters. This matters especially when dialogue feeds game-defined actions and value judgments: a fluent but incorrect account of who owns an item, or whether a transfer has already happened, can corrupt the input to otherwise deterministic rules. We study incremental memory maintenance for long-lived game NPCs in a quantized Qwen hybrid recurrent-attention model. Our runtime removes superseded attention KV entries, computes replacement records at the true sequence tail, and preserves the continuing recurrent state and unchanged KV. Existing local experiments combine multi-update dialogue replays, fixed-input placement ablations, and attention diagnostics. Independent block composition weakens query-conditioned memory selection without a uniform chunk-initial attention collapse. True-tail updates preserve important current-state and historical bindings across eight scripted maintenance rounds; a placement case recovers the full-refill quantity in three reconstructions, while slot-preserving alternatives repeat a double-subtraction error. Attention-distribution proximity alone does not explain these semantic differences. The results motivate treating a character's inference state as a maintained, history-dependent resource, rather than only a disposable encoding of its latest memory text.
https://arxiv.org/abs/2609.18935
Telecom fraud scripts evolve rapidly and are often designed to resemble routine service conversations, creating two key requirements for audio-based telecom-fraud evaluation. First, benchmarks must incorporate newly observed scam patterns without overwriting previously established test sets. Second, they must distinguish fraud from lawful, near-domain calls rather than relying on topic-separated negative examples. We present TeleAntiFraud 2.0, constructed with our Mixed-Tree Anti-Fraud Generation Pipeline and evaluated under a monthly frozen evaluation protocol. The pipeline transforms online fraud-case abstracts into profile-grounded scenarios, expands them through mixed-tree generation, realizes fraud and non-fraud dialogue paths under shared contexts, renders validated dialogues as role-matched speech, and freezes the resulting audio, labels, prompts, manifests, and provenance records for each monthly evaluation set. Each frozen set contains 900 Chinese calls, comprising 600 fraud and 300 near-domain non-fraud cases. Controlled text experiments show that three classifiers achieve perfect macro-averaged F1 (Macro-F1) when evaluated against unrelated or ordinary negatives, but drop to 0.65-0.68 with near-domain sibling negatives. Full-set audio and automatic-speech-recognition plus large-language-model (ASR+LLM) evaluations further reveal class-prior shortcuts, prediction collapse, and snapshot sensitivity. Together, these findings establish near-domain construction and collapse-aware reporting as core requirements for evaluating audio-based telecom-fraud models under realistic confusable conditions. The accompanying research artifact includes the construction code, evaluation scripts, manifests, and documentation. Our dataset and code are available at this https URL.
https://arxiv.org/abs/2609.18748
Warning: This paper contains examples of stereotypes and social bias. LLMs are increasingly used in interactive settings by the general public, making the evaluation of model behavior in multi-turn conversational scenarios important for safety, including stereotyping-related harms. However, existing multi-turn social bias evaluations often rely on pre-specified or template-based user inputs that do not adapt to model responses and typically assume a fixed dialogue length in advance. In this paper, we study social bias dynamics in response-conditioned multi-turn interactions using a controlled evaluation protocol that generates follow-up user queries from the evolving dialogue history and allows evaluation over variable numbers of turns. Experimental results show that LLMs exhibit social bias even in coherent, response-conditioned multi-turn interactions, revealing late-emerging bias, non-monotonic bias patterns, and bias re-emergence. These results motivate evaluations that extend beyond fixed-turn, pre-scripted protocols. Our findings highlight the importance of analyzing social bias as a turn-level dynamic phenomenon.
https://arxiv.org/abs/2609.18649
Real-world recommendation scenarios are commonly grounded in shared physical environments during user-recommender interactions. This motivates situated conversational recommendation (SCR), a complex task requiring recommender assistants to jointly reason over dialogue history, co-observed scenes, and in-scene item attributes. However, current approaches struggle with this setting due to two intertwined challenges: accurately understanding situated user preferences throughout the conversation and generating responses that simultaneously satisfy user needs and grounded situations. To this end, we propose Re2A, a framework that formulates SCR as a structured reason-then-align process. We introduce rubric-based preference reasoning, which uses automated rubrics to guide the model toward producing explicit preference states. Based on these states, we propose a preference-conditioned optimization to align response generation with dual objectives: user preference satisfaction and situation consistency. Extensive experiments on two SCR datasets demonstrate that Re2A consistently outperforms state-of-the-art methods, delivering more precise, context-aware conversational recommendations. Our code is available at this https URL.
https://arxiv.org/abs/2609.18249
Agentic AI systems often approach the same task through multiple workflows that differ in reasoning strategy, verification structure, and compute cost. A natural deployment policy is to use the workflow with the highest average performance, but this can be suboptimal because different workflows may succeed on different instances. We study a portfolio-and-selector paradigm in which a firm runs multiple workflow executions and selects the final answer after observing their outputs. Additional executions may uncover correct answers that the best standalone workflow misses, but they consume compute and introduce plausible distractors that complicate final selection. We formulate this as a workflow portfolio problem in which the firm jointly chooses run size and allocation across workflow types. We summarize selector quality through an odds-lift index and derive sharp bounds on the value of workflow variety. For finite workflow pools, we develop exact formulations, linear programming relaxations, randomized rounding procedures, and computable performance certificates. For large implicit workflow classes, we derive a finite-dimensional dual and an ellipsoid method using a pricing oracle to identify workflows with high weighted accuracy net of recurring compute cost. Under a weak condition, the method obtains a near-optimal solution to the relaxation with polynomially many oracle calls. We evaluate the framework on three datasets: ABCD, Schema-Guided Dialogue, and HotpotQA. Relative to the best standalone workflow, portfolio optimization improves held-out selector accuracy by 3.1, 7.5, and 0.9 percentage points, respectively. Dual-guided workflow generation adds 3.5 points on ABCD and 24.1 on HotpotQA, with no additional gain on Schema-Guided Dialogue.
https://arxiv.org/abs/2609.18126
In collaborative tasks with asymmetric information, participants coordinate their understanding through interaction. We ask whether gaze provides evidence about grounding across two such tasks. Working from discrete behavioral annotations, we map HCRC MapTask (Anderson et al., 1991) and MUNDEX (Türk et al., 2023) into a shared partner/task/away vocabulary and compute gaze features around task-relevant dialogue units. In both corpora, aligned reference interpretations (MapTask) and UND (understood) judgments (MUNDEX) are associated with more task-directed gaze and with less partner-directed gaze, lower gaze entropy, and fewer gaze transitions. The associations are clearest for the participant leading the task: in giver-produced references, and in explainer judgments, which also co-vary with the explainee's gaze. In same-speaker MapTask reference chains, the speaker's gaze entropy is lower at the mention where a previously non-aligned referent becomes aligned. The best gaze feature groups improve modestly over controls under grouped cross-validation: temporal features in MapTask and raw proportions in MUNDEX. Because effects are small and several weaken when recurring participants rather than dialogues are the unit of inference, we treat gaze as one contributing cue to grounding, to be interpreted alongside task and dialogue context.
https://arxiv.org/abs/2609.18011
AI agents are usually evaluated by whether they complete a task. In interactive service settings, a successful agent can still frustrate users by asking repeated questions, performing redundant searches, or making avoidable revisions. We introduce RideWay, an efficiency-centered benchmark for ridehailing agents in a stateful tool-calling environment, together with Efficiency Utility, a success-gated metric that discounts successful trajectories for excess tool calls and user-facing turns relative to task-specific reference effort. Human paired preferences calibrate the relative penalties, reflecting an aggregate service-workflow trade-off: extra dialogue often creates visible friction, whereas extra tool use can sometimes verify constraints or preserve user intent. Across 58 tasks and 24 models, the fitted penalty for excess turns is about twice that for excess tool calls. On task-disjoint held-out preferences, Efficiency Utility achieves 78.7% accuracy overall: 90.6% when trajectories differ in turns, but chance-level accuracy when they differ solely in tool calls - the axis on which human annotators agree least. RideWay therefore makes interaction efficiency measurable alongside task success, while exposing the boundary of count-based tool-use evaluation.
https://arxiv.org/abs/2609.17985
Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in contact-center-as-a-service (CCaaS) platforms, where cost and latency constraints matter as much as accuracy. We report a systems-level comparison of three deployment options for dialogue-contextual ERC: a low-cost stacked ensemble (sentence embeddings, windowed context, RandomForest/XGBoost/logistic-regression stacking), off-the-shelf LLM prompting (GPT-4o-mini; zero-shot, few-shot, chain-of-thought), and a confidence-gated hybrid that escalates only the ensemble's least-confident predictions to the LLM - modeled on IVA-to-human-agent escalation policies used in production contact centers. On IEMOCAP, the ensemble significantly outperforms every LLM configuration (0.595 vs. 0.460-0.536 weighted F1, p < 0.0001) at a fraction of the cost and sub-10ms latency; on MELD and CMU-MOSI the ranking reverses, showing neither pure system is a safe default. The confidence-gated hybrid resolves this by Pareto-dominating both pure systems on all three datasets (0.620, 0.643, 0.824 weighted F1) while routing the majority of traffic through the near-zero-cost ensemble, translating to roughly $10-85 per million utterances versus $99-170 for an LLM-only pipeline. The escalation policy is not an opaque cost/accuracy dial: escalated turns disproportionately follow an emotion or sentiment shift, giving operators an interpretable, auditable routing signal, and the ensemble's confidence is well-calibrated and safely under- rather than over-confident. The pattern holds across three datasets and two LLM providers. Confidence-gated cascading is established in general ML systems; our contribution is showing it transfers cleanly to dialogue-contextual ERC, yielding a concrete deployment recipe for CCaaS and conversational-AI platforms deciding how to allocate LLM spend.
https://arxiv.org/abs/2609.17977
Full-duplex spoken dialogue systems must distinguish interruptions that require yielding the floor from backchannels that permit continued speaking. Existing benchmarks typically evaluate events independently and may therefore reward fixed action preferences rather than context-sensitive decisions. We introduce ECHO, a paired diagnostic benchmark for Chinese full-duplex turn-taking. ECHO pairs examples with the same overlap transcript but contrasting preceding multi-turn dialogue contexts, with one requiring Yield and the other Keep. It additionally includes off-talk examples for diagnosing unnecessary yielding. We introduce pair accuracy, which requires correct decisions on both members of a pair and assigns no credit to constant-action policies. Experiments on multiple full-duplex systems show that most exhibit a pronounced bias toward \textsc{Yield}, performing substantially better on interruptions than on backchannels, while another system remains comparatively balanced. These findings demonstrate that interruption-only evaluation can overestimate practical turn-taking reliability. ECHO and its metadata will be publicly released.
https://arxiv.org/abs/2609.17360
Multimodal counselor response generation (MCRG) aims to generate an appropriate counselor response from multimodal dialogue histories. Progress is limited by two gaps: first, existing datasets rarely capture sustained, human-recorded counseling interactions conducted by qualified counselors; Second, existing methods do not explicitly optimize consistency between counseling reasoning and the generated response, potentially undermining the reliability of MCRG systems. Thus, we introduce MOCC, a multimodal counseling conversation corpus containing over 200 hours of interactions involving 154 credential-verified counselors. Based on MOCC, we propose MOCC-R1, a two-stage framework for optimizing reasoning-response consistency. Cold-start supervised fine-tuning trains the model to generate a structured trajectory consisting of client-state understanding, a response intent that links a counseling principle to a planned action, and the final response. Reinforcement learning (RL) then rewards grounded plan coherence and plan execution, encouraging the inferred state and plan to be supported by the dialogue context and the response to realize that plan. Experiments demonstrate the effectiveness of the proposed MOCC-R1.
https://arxiv.org/abs/2609.17180
As Large Language Models (LLMs) increasingly serve as primary knowledge retrieval interfaces, their robustness against \textit{persuasion attacks}---attempts to inject misinformation or enforce counterfactuals---has become a critical safety concern. Existing red-teaming frameworks typically evaluate models in multi-turn dialogues where the target model retains full conversation history. We identify a critical flaw in this setting termed \textbf{``Refusal Inertia''}: a model's initial refusal often propagates through subsequent turns largely to maintain contextual consistency, thereby masking its true vulnerability to sophisticated, isolated persuasion attempts. To rigorously evaluate the ``cold-start'' defense capabilities of SOTA models, we introduce the \textbf{SAST-IR} (Stateful Attacker, Stateless Target - Iterative Refinement) framework. By enforcing a memory wipe on the target while retaining the attacker's history, we simulate a worst-case adversarial setting using \textbf{multi-turn} (stateless) iterations. Leveraging \textbf{CP-Agent} (Cognitive Persuasion Agent), an enhanced diagnosis-guided agent, our experiments on the custom \textsc{CounterFact-Strict} dataset ($N=50$) yield alarming results: simple, diverse attack strategies achieved a staggering \textbf{96\%} success rate, exposing severe brittleness in memory-less defense. Furthermore, we reveal a \textbf{``Complexity Paradox''}: while complex, iteratively refined attacks are effective, they often trigger defensive compliance, whereas simple strategies achieve a higher rate of genuine persuasion (\textbf{84.7\%}). Our code and dataset are available at GitHub, this https URL.
https://arxiv.org/abs/2609.16777
Speech-to-speech dialogue models increasingly support persona control, yet existing spoken role-playing benchmarks remain largely character-centric and short-horizon. This leaves open whether spoken dialogue models can sustain diverse roles over extended interactions, especially beyond predefined fictional characters. We introduce RoleBreak, an open benchmark for long-horizon role-playing robustness in spoken dialogue. RoleBreak contains 310 character-based and user-centered roles, 6,688 human-verified dialogue turns, and 11,743 fine-grained evaluation criteria, with 1,856 turns carrying expressive emotion targets for evaluating vocal emotion. Its scenarios are designed to stress role consistency, interaction quality, safety, and affect over extended conversations. We evaluate nine configurations spanning full-duplex, omni-modal, and cascaded ASR--LLM--TTS paradigms. We find four key patterns. First, current systems are substantially stronger at semantic role adherence than at vocal emotion. Second, semantic robustness remains brittle over long interactions: even the strongest evaluated system encounters its first persona and safety failures after only 10.4 and 11.6 turns on average. Third, scaling the LLM substantially improves semantic robustness and delays failure, but yields little improvement in vocal emotion. Finally, user vocal emotion affects role-playing behavior even when linguistic content is fixed. These findings highlight persistent gaps in both long-horizon robustness and vocal expressiveness in spoken role-playing systems.
https://arxiv.org/abs/2609.16614