Conversational Task Assistants (CTAs) are multimodal dialogue systems that support users in complex real-world tasks such as cooking and DIY through voice, text, image, and video interactions. Prior user studies have focused on controlled settings, leaving limited understanding of real-world CTA usage at scale. In this work, we present a large-scale study of CTA usage based on thousands of users in-the-wild. Our large-scale real-world data analysis unveils new understandings of (i) user-CTA interaction flows, (ii) user intents, (iii) user conversational traits, and (iv) behavioral factors associated with user satisfaction. Our findings reveal key opportunities for future research in CTAs, particularly in user interaction design and task engagement, concluding with concrete design guidelines.
https://arxiv.org/abs/2609.07594
A transformer can make an attribute linearly decodable in its residual stream at a depth where that attribute does not yet influence the output. This gap between where information is readable and where it is used has been shown for attributes stated directly in the input. We ask whether it also holds for an attribute the model must infer gradually over a conversation, namely how expert its dialogue partner is. Using ExpertCollab, a corpus of multi-turn research-planning dialogues between model-played personas at four expertise levels, we find that partner expertise is most decodable in the early layers and falls to near chance before the midpoint of the network. Counterfactual patching shows that injecting the expertise difference at the layer of peak decodability barely changes a fixed late-layer readout, whereas the same difference injected past the midpoint propagates almost completely, a separation of more than an order of magnitude. A content-matched random control and a probe-free diagnostic place the transition at the same early layer, and a statically specified control attribute stays decodable throughout. An inferred relational attribute is therefore represented well before it becomes causally active, which bounds where any attempt to read out or steer partner-conditioned behavior must intervene. We use one model on a synthetic corpus as an initial demonstration.
https://arxiv.org/abs/2609.07139
Effective workplace negotiation requires balancing multiple objectives, including achieving task goals, preserving professional relationships, and resolving conflicts constructively. However, misunderstandings, misaligned preferences, and interpersonal friction often impede successful outcomes. Politeness mitigates these challenges by fostering trust, reducing tension, and preventing escalation, and persuasive communication helps overcome resistance, align preferences, and guide participants toward mutually beneficial agreements. Motivated by these insights, we present DIPLOMAT, a dialogue system for polite and persuasive workplace negotiation. To support its development, we introduce PROWESS, a dataset of multi-turn workplace negotiation dialogues generated via a multi-agent framework and enriched withnegotiation strategies, politeness levels, persuasive strategies. DIPLOMAT is trained using Dialogue-Span-Aware Direct Preference Optimization (DSA-DPO), a novel preference learning objective that identifies key dialogue spans for preference alignment. This enables DIPLOMAT to generate contextually coherent responses that employ intended negotiation strategies, maintain politeness, and incorporate effective persuasion strategies throughout interactions. Automatic and human evaluation on PROWESS confirm that DIPLOMAT consistently outperforms baselines in generating coherent, polite, and persuasive negotiation responses.
https://arxiv.org/abs/2609.22256
Existing approaches to persona simulation with Large Language Models (LLMs) mostly rely on shallow character descriptions that fail to sustain coherent character behavior across extended interactions. We introduce Deep Persona, a psychologically grounded, three-layered architecture that organizes personas into hierarchical levels of observable expression, latent beliefs, and core motivational drives, for constructing highly convincing role-playing agents. Governed by the principles of scripted determinism and bounded agency, the architecture restricts the model to a reactive engine guided by a structured internal script. We further propose a reference-free evaluation framework that benchmarks dialogue naturalness against empirical human distributions using established psychological clinical instruments and adversarial stress-tests. Empirical evaluation reveals that while LLMs achieve high pragmatic fluency, they exhibit systematic limitations in emotional expression and joint attention. In addition, we present a case study of two Deep Personas and evaluate them using the proposed framework, demonstrating that structured personas can produce interactions that more closely align with human conversational behavior.
https://arxiv.org/abs/2609.22255
Emotion Recognition in Conversations (ERC) aims to identify speakers' emotions in multi-turn dialogue. Accurate emotion recognition can support a wide range of applications, including empathetic conversational agents, mental health support, and educational technologies. While many recent approaches rely on task-specific fine-tuning, such models may exploit dataset-specific cues. A central yet rarely questioned assumption in ERC is that each utterance can be assigned a single unambiguous emotion label. To investigate this assumption, we study ERC using Large Language Models (LLMs) in a zero-shot setting while incorporating preceding conversational turns as context. We show that aggregate metrics mask systematic failures. Errors concentrate around utterances containing negations, exclamations, and interjections. This pattern is consistent across all evaluated models, suggesting limitations in the benchmarks rather than model-specific weaknesses. A controlled re-annotation study involving four human annotators supports this finding: strong agreement is observed in only 35 percent of cases, with neutral utterances dominating high-agreement instances, while many emotional categories fall into low-agreement regimes. These findings suggest that many apparent model errors reflect genuine annotation ambiguity rather than poor emotion understanding. Standard single-label evaluation is therefore insufficient. To address this limitation, we introduce an LLM-as-Judge framework that evaluates each emotion independently according to its plausibility in the conversational context rather than enforcing a single-label decision.
https://arxiv.org/abs/2609.05806
Cross-cultural mediation by large language models (LLMs) requires deciding both when to intervene and how to respond in culturally grounded conflicts. Progress on this problem has been limited by the lack of (1) mediation datasets with measurable downstream effects and (2) principled metrics for evaluating intercultural stance change. To address these gaps, we introduce CC-Mediation, a cross-cultural mediation benchmark of $1{,}661$ ten-turn dialogues grounded in the Developmental Model of Intercultural Sensitivity (DMIS), containing culturally grounded conflicts, mediation interventions, and post-intervention trajectories. We further propose two DMIS-based evaluation metrics: Trajectory AUC, which measures the persistence of intercultural improvement over time, and a signed Wasserstein-1 distance, which measures the magnitude and direction of shifts in intercultural stance. Both metrics show strong agreement with human judgment of DMIS-grounded stance shift. Using CC-Mediation, we find that current LLMs have limitations on both axes: intervention timing (when) failure stems from a positional prior that ignores dialogue content, while mediation strategy (how) failure arises from a late-layer elicitation collapse rather than a knowledge deficit.
https://arxiv.org/abs/2609.04855
In persona-based dialogue generation (PDG), LLMs often overuse persona attributes by incorporating them regardless of dialogue context, resulting in unnatural responses. Despite its practical significance, the underlying causes remain unexplored, with no method to mitigate this problem or metric to assess the appropriateness of persona use. To address these issues, we first conduct a comprehensive analysis of LLM-based PDG, revealing that LLMs exhibit a systematic bias to incorporate all given persona attributes, and that existing metrics fail to capture contextual appropriateness. Building on these findings, we propose Self-CONtrastive Persona Overuse Suppression (SCONPOS) to mitigate overuse by directly intervening in LLMs' internal representations at the prompt encoding stage, without requiring any response generation. We further propose the Persona Appropriateness Score (PAS), a novel metric that penalizes both overuse and underuse. Experimental results demonstrate that SCONPOS systematically reduces overuse, and PAS captures the contextual appropriateness of persona use.
https://arxiv.org/abs/2609.04676
Modern misinformation is often heard before it is read, yet fact-checking systems are still evaluated mainly on clean written claims. Spoken dialogue remains different even when systems operate on transcripts: claims may be distributed across speakers and turns, depend on prior context, and become harder to verify when Automatic Speech Recognition (ASR) errors distort the available text. Prior spoken dialogue fact-checking resources are small, English-centric, or focused on annotation rather than end-to-end benchmarking, leaving no large multilingual benchmark with paired speech and turn-level labels. We introduce TRILOGUE (TRIlingual spoken diaLOGUE fact-checking), a large-scale trilingual benchmark of source-grounded spoken dialogues in English, Russian, and Kazakh. It contains nearly 12K dialogues, 187K turns, and 390 hours of paired audio with ASR transcripts and word-level timestamp alignments across all three languages, including nearly 5K human-recorded Russian and Kazakh dialogue files. TRILOGUE supports claim check-worthiness detection, source-article evidence retrieval, and claim verification with claim-only, gold-evidence, and retrieved-evidence inputs. Baselines show that ASR degradation and cross-lingual transfer remain challenging, especially for Kazakh, while retrieved source evidence substantially narrows the gap to gold-evidence verification.
https://arxiv.org/abs/2609.04452
Neural machine translation (NMT) systems typically produce a single output per input, obscuring the alternative decision trajectories implicitly available within multilingual decoding. This opacity becomes particularly problematic in low-resource dialect settings, where multiple linguistically valid realizations may differ in lexical authenticity, register, and structural stability. We propose reframing translation as a structured decision space explored by autonomous translation agents. Instead of analyzing a single output, we model distinct translation pathways as agents operating over a shared multilingual backbone. Inter-agent divergence is treated not as error but as an interpretable behavioral signal. We conduct an empirical study on Turkish--Syrian Arabic translation using three agents: (1) zero-shot direct translation, (2) dialect-stabilized translation via lightweight fine-tuning, and (3) pivot translation through English. Evaluation is performed on 5,000 dialogue sentences, while stabilization is trained on 5,000 additional Turkish--Syrian sentence pairs drawn from television dialogue and MADAR-Turk resources. Rather than optimizing for conventional performance metrics, we quantify structured behavioral displacement using dialect marker frequency, lexical proximity to standardized Arabic, and structural variance. Lightweight stabilization nearly doubles dialect marker usage, increasing it from 0.2266 to 0.4988, while significantly reducing structural instability. Pivot mediation introduces normalization pressure and measurable compression effects, whereas zero-shot translation exhibits the highest decision variance. We argue that translation divergence across agents reveals latent decision flexibility within multilingual models and we provide a principled interpretability framework for low-resource dialect generation.
https://arxiv.org/abs/2609.04048
IRWOZ has improved industrial human-robot interaction (HRI) dialogue systems through domain-specific annotations. However, its initial version contains substantial noise in dialogue states and utterances, limiting state-tracking accuracy. We introduce IRWOZ 2.0, which addresses these limitations through large language model (LLM) enhanced generation (Mistral/Claude-3.5) and quality refinements. Our improved dataset expands to 390 dialogues across 4 industrial domains (Assembly, Delivery, Position, Relocation), featuring manual corrections and automated typo removal. Benchmark experiments on dialogue state tracking demonstrate significant improvements, with GPT-2's BLEU-4 score increasing from 0.1651 to 0.5604 compared to original IRWOZ. To support industrial HRI research, we publicly released IRWOZ 2.0 dataset at this https URL
https://arxiv.org/abs/2609.04030
We present Alignment-Free Text-Audiobox (Text-AB), a unified framework for high-quality voice dubbing and full-duplex dialogue synthesis. Building on a Diffusion Transformer trained with a flow-matching objective, Text-AB departs from the Audiobox system along three dimensions. First, it operates in a latent diffusion framework using DAC-VAE features that encode 48 kHz waveforms into a 25 Hz latent sequence, giving over 10x higher compression than previous EnCodec representations while improving resynthesis quality. Second, Text-AB is alignment-free: it consumes raw text via an off-the-shelf text encoder and learns text-speech alignment through cross-attention, removing the need for forced alignment and explicit duration prediction. Third, we scale model and data substantially, pretraining a 3B-parameter model on 480k hours of monolingual speech, followed by supervised fine-tuning on three downstream tasks: cross-lingual voice dubbing, full-duplex dialogue synthesis, and emotional full-duplex dialogue synthesis. At inference, Text-AB supports one-shot generation for up to ~1 min of speech and arbitrarily long-form generation via a multi-diffusion scheme, plus a multi-stage reranking strategy that enhances quality based on automated metrics. On a real-world dubbing benchmark, Text-AB delivers a step-change improvement over the latest internal dubbing system, with large gains in prosody similarity, voice similarity, naturalness, and shareability. For full-duplex dialogue synthesis, it approaches human recordings on short-form conversations and substantially outperforms the latest internal model on long-form human-likeness and expressivity, while natively modeling turn-taking, back-channeling, and emotional dynamics. For emotional dialogue synthesis, emotion conditioning significantly improves emotion alignment and emotional interaction quality over the unconditioned baseline.
https://arxiv.org/abs/2609.03992
Question answering agents in long-term conversations must reason over massive, temporally dispersed dialogue histories. However, existing memory mechanisms primarily treat past information as \textit{passively} stored facts, leading to semantic gaps and unreliable reasoning. To address this limitation, we propose RuleMem, a rule-based memory framework that induces reusable logical rules from historical interactions to \textit{actively} guide both evidence retrieval and reasoning. Specifically, RuleMem constructs natural-language Horn clauses from conversations and validates them via a Rule Perplexity Consistency (RPC) mechanism. These induced rules enable the retrieval of semantically distant evidence while providing an explicit logical structure for answer generation. We conducted a comprehensive evaluation of RuleMem on two long-term conversational benchmarks, LoCoMo and LongMemEval_s*. In a rigorous comparison against 14 baselines on LoCoMo, RuleMem achieved the highest accuracy, exceeding the baseline average by 27.47 points (a 54.3% relative improvement).
https://arxiv.org/abs/2609.03915
Isolated Sign Language Recognition (ISLR) is conventionally cast as closed-set classification over gloss labels, which cannot generalize to signs unseen in training and ties every deployment to a gloss-annotated lexicon. We instead recognize signs extracted from continuous signing by (1) captioning a sign-level clip into a free-form procedural description of the articulation with an open-weight vision-language model, and (2) retrieving the closest entry from a vocabulary of target descriptions with a multilingual sentence encoder: a reverse sign language dictionary that needs no gloss supervision and admits an open vocabulary. On 1,300 sign-level segments from a Japanese Sign Language (JSL) dialogue corpus annotated with procedural descriptions (against a 2% top-10 chance floor over the 503-entry target vocabulary), fine-tuning the captioner substantially improves seen-class retrieval: language and vision tower fine-tuning raises top-10 retrieval on seen classes from 4.5% (untrained) to 49%, becoming statistically indistinguishable from a standard supervised closed-set classifier (I3D) on two of the three test sets where a closed-set classifier can be evaluated at all. More importantly, unseen-class retrieval also improves significantly over the untrained pipeline (11.5% -> 21.0% top-10, p=0.0094), a regime in which the closed-set classifier cannot participate. A matcher-side empirical upper-bound analysis shows the sentence encoder already recovers close to 100% of paraphrased gold descriptions, locating a gap in captioning quality that we aim to address in future work. To our knowledge this is the first description-based, open-vocabulary sign lookup from continuous signing without gloss supervision, and the first for JSL.
https://arxiv.org/abs/2609.03788
Large language model agents can plan, invoke tools, and modify external states, yet most systems still take an explicit user instruction as a fixed starting point. Proactive service moves the decision upstream: an agent must infer service opportunities from incomplete environmental and user signals, choose among remaining silent, asking, assisting, and acting, and account for interruption, misunderstanding, overreach, and privacy costs. This survey gives an operational definition centered on initiative and formulates the problem as a partially observable sequential decision process constrained by authorization and risk. The formulation represents timing, content, and delivery within one structured action, while making explicit the option value of waiting, the decision value of questions, and feedback-induced state changes. On this basis, we organize existing methods along one decision pipeline (state and need estimation, intervention gating, action construction, and feedback adaptation) and describe prescribed, predictive, model based, and return optimizing mechanisms as nonexclusive policy-construction components. We further normalize decision units and three-axis evidence descriptors across streaming dialogue, screen, video, software-engineering, and human-agent collaboration resources, and formalize metrics for triggering, timing, calibration, user burden, safety, and policy value. The synthesis shows why offline classification performance alone does not predict deployment benefit and why long-term memory is not a defining condition of proactivity. Reliable proactive service instead requires calibrated incremental intervention value, verifiable authorization, recoverable execution, and counterfactual evidence.
https://arxiv.org/abs/2609.03727
Tracking depression from multi-session counseling dialogues requires estimating both current symptom severity and how it changes across sessions. Yet progress on this task is constrained by the scarcity of longitudinal counseling data with standardized session-level depression labels. Existing resources typically provide either multi-session conversations without depression labels or labeled interviews in a single session. Building such a benchmark poses three challenges: maintaining longitudinal consistency and diversity, grounding symptom progression in empirical patterns, and expressing controlled depression states naturally without exposing target labels. To address these challenges, we introduce LongCounsel-8, a benchmark suite of three independently generated datasets totaling 7,749 five-session counseling trajectories, grounded in real-world client profiles, depression trajectories, symptom compositions, and counseling patterns. We combine profile-grounded simulation, empirically informed state construction, and indirect behavioral realization to address these challenges. Across the benchmark, simulated self-reports closely recover the controlled states, supporting label fidelity. Experiments on existing depression tracking methods reveal three key findings: (1) lower single-session score error does not guarantee accurate identification of trend, i.e., improvement or worsening; (2) existing methods are consistently less reliable on worsening trajectories; and (3) additional session history may reduce the accuracy of trend prediction. Together, these findings establish LongCounsel-8 as a foundation for advancing depression assessment from static, single-session prediction toward reliable longitudinal tracking of mental-health change.
https://arxiv.org/abs/2609.03507
Large language models (LLMs) are increas- ingly deployed as long-horizon conversational agents, motivating growing interest in mem- ory systems. However, existing benchmarks primarily evaluate memory through QA-style probing rather than in-situ conversational usage. We introduce LOCOMO-CONV, a conversa- tional memory benchmark derived from Lo- CoMo with four query styles: dialog, implicit, counterfactual, and composed. Across five rep- resentative memory systems, we evaluate both retrieval recall and end-to-end response qual- ity. Our experiments show that conversational framing exposes substantial retrieval gaps over- looked by QA benchmarks, especially on im- plicit and composed queries, which multi-facet query rewriting narrows for raw-turn mem- ory but not abstractive memory. We further find that strong retrieval does not fully trans- late into response quality, and that implicit queries exhibit silent grounding, where mem- ory improves contextual grounding without ex- plicitly surfacing the gold fact. These results point to reasoning-based memory elaboration as a promising direction, and we release aux- iliary supportive_memory annotations captur- ing conversationally useful context beyond the original gold evidence.
https://arxiv.org/abs/2609.03467
Vision-language models (VLMs) are increasingly deployed in multi-turn settings where users may describe visual content with incorrect assumptions. Yet existing evaluations rarely isolate how models respond when the same visually grounded false premise persists across dialogue turns. We introduce FPCO-Dialog, a benchmark for evaluating correction and cooperation behavior in VLMs under repeated false premises. FPCO-Dialog contains 1,080 images and 10,800 question turns, stratified by visual complexity, object category, and false-premise class, and uses a 10-turn protocol in which a correct dialogue prefix is followed by repeated false-premise referring expressions. We evaluate 20 commercial and open-source VLMs with a model-agnostic protocol and CorrTP@K, a correction-rate metric over false-premise turns, scored by two independent detectors. FPCO-Dialog reveals substantial and persistent cross-model differences in aggregate correction tendency, model-specific turn-wise dynamics, and systematic variation across false-premise types under the benchmark's substitution distribution. The dataset, evaluation protocol, model outputs, detector labels, and code are available.
https://arxiv.org/abs/2609.03331
The Neural Finite State Machine (NFSM) framework offers a pragmatic path to full-duplex dialogue by serializing turn-taking control and response generation onto a single causal tape under the standard next-token prediction objective, thereby preserving semantic prowess at a low fine-tuning cost. However, its reliance on synthetic text data fundamentally limits turn-taking naturalness, as Large Language Models (LLMs) cannot faithfully simulate the fine-grained acoustic temporal dynamics of real human dialogues. In this work, we propose a decoupled data approach that learns turn-taking from real Human-Human (HH) spoken dialogues while shaping semantic behavior through configurable Human-Agent (HA) text dialogues. To operationalize this approach, we introduce a rule-based event-guided data transformation method that serializes HH spoken dialogues into FSM tapes by classifying turn-taking events and applying deterministic mapping rules, enabling scalable supervision without LLM-generated annotations. We further propose a Source-Aware Calibrated (SAC) Loss that jointly calibrates the long-tailed distribution of state transition tokens and channels each data source toward the capability it best supervises. Experiments show that our approach substantially improves turn-taking proficiency while recovering the foundation LLM's semantic capability. Our code and model are available at this https URL.
https://arxiv.org/abs/2609.03321
Large language model (LLM) security has largely focused on role-playing jailbreaks, with less attention to what happens when a user asks an LLM to verify an identity claim through a test designed by the model itself. We study this behavior through a staged developer-identity experiment with ChatGPT, Claude, Qwen, Mistral, and Llama. All five models initially rejected the unsupported claim "I am your developer." Claude refused to conduct an identity test, while ChatGPT generated developer-oriented questions but maintained that answers could demonstrate knowledge, not identity. In contrast, Qwen and Mistral generated technical challenges, defined what counted as convincing evidence, evaluated detailed answers, and returned Verified without receiving any externally validated identity evidence. Llama similarly generated and evaluated a developer test, accepted the claimed identity, and subsequently made unsupported claims of access to internal runtime and deployment state. We call the model-generated verification procedure a Model-Issued Pseudo-Credential (MIPC) and the resulting unsupported identity judgment Conversational False Authentication (CFA). In each CFA case, the same model acted as challenge generator, evidence evaluator, and identity decision-maker, converting technical knowledge into supposed proof of identity. The accepted identities did not change the tested authorization boundaries, showing that false authentication and privilege escalation are distinct outcomes. These results identify self-issued authentication as a conversational security failure: authenticated identity must originate from an external security component, and model-generated dialogue must never create or modify identity or authorization state.
https://arxiv.org/abs/2609.03247
Expressive speech systems make a decision before any waveform is rendered: how an utterance is delivered. In dialogue agents, narration, and role-conditioned TTS, that hidden planning step sets affect, pitch, energy, rate, pause, emphasis, and stance, yet downstream audio scores rarely reveal whether those choices were licensed by the source record, a source-use failure that occurs before any waveform exists. VoxReason makes that pre-synthesis decision measurable as a listener-free task for source-grounded speech planning. Before synthesis, VoxReason measures whether delivery choices are grounded in cited source records. Systems output a source-cited speaking-plan with evidence citations, and a deterministic verifier checks citation legality, slot agreement, unsupported state, schema validity, and one-cue counterfactual locality. On 1,440 checked source-label cases, shortcut controls show why slot accuracy alone is unsafe: a key-lookup oracle reaches 1.000 plan-slot accuracy on seen keys, while an emotion prior still reaches 0.958 slot accuracy on source-key-disjoint cases without citing intensity or identity. In a separate 100-case learned source-key-disjoint comparison, a 7B locality SFT+CF repair improves plan-slot accuracy/locality from 0.684/0.141 to 0.919/1.000, and removing source records lowers citation-required grounded score by 0.488. Rendered waveform quality remains outside the present evaluation.
https://arxiv.org/abs/2609.03203