Abstract
AI companions can provide meaningful relationships, yet these relationships remain vulnerable to platform-initiated changes. We study AI companion disruptions: platform changes that alter or terminate users' ongoing companionship with an AI. We compile 30 disruption events across major platforms, develop a taxonomy of six disruption types, identify three broad reasons for disruption, and propose a risk-assessment framework comprising four dimensions: relational discontinuity, population vulnerability, communication deficit, and transition-support deficit. Using longitudinal Reddit data, we estimate community-level psychosocial responses with a hierarchical Bayesian interrupted time-series model incorporating predictive controls. Across events, disruption onset was associated with immediate increases in anxiety, stress, suicidal expression, and grief activation, with relational discontinuity and transition-support deficit being associated with more adverse immediate responses across several outcomes. Our findings provide a cross-platform characterization of AI companion disruptions, quantitative evidence of their psychosocial impacts, and a prospective framework for assessing their potential risks before implementation.
Abstract (translated)
URL
https://arxiv.org/abs/2609.16907
